FAQS

Yes, we do! Our showrooms are located at:
-Atria Shopping Gallery, PJ.
-Mesamall, Nilai.
-Paradigm Mall, JB.

You can find details here on our online store or simply google us for more store info and location.

You can purchase ruma products directly at Atria Shopping Gallery (PJ), MesaMall (Nilai), Paradigm Mall (JB) or purchase from our online store at ruma-home.com .

Our products are locally and internationally sourced from various locations. This is to ensure that our customer receives the best quality in our products.

Reviews are currently not available on the online store. However, customers can visit our stores in Atria or Nilai to have a better look at the products they want.

Yes you can, ruma products are all hand-picked by us. Materials for each product are also stated clearly. If you are still unsure of the product’s quality, you are advised to visit our Gallery store in Atria, MesaMall or Paradigm Mall to have a better look at the products. 

All products are in our online store. However, not all products listed are displayed in store. To ensure that the products you are looking for are available in our retail stores you can contact us beforehand at 018-3514811 (Atria Store), 018-9854811 (MesaMall Store) or 018-2764811 (Paradigm Mall Store) to avoid extra hassle.

At ruma, we aim to offer a wider range of furnishing styles and designs for you. To achieve this, certain items may only be produced specially according to your order. Such items under the made-to-order programme may be customized to your preference for choice of fabric color and so on. Made-To-Order items will take 4-6 weeks time for production.

A: No, only selected items such as sofas, sofa beds, bed frames and mattresses have a warranty.

No, we do not do customization at the moment.

No, currently we do not offer any loyalty points during online shopping in ruma. 

No, currently we do not offer any referral program during online shopping in ruma.

No, our warehouse is not open to the public. However you can arrange self pickup for purchased items at our warehouse. 

Delivery fees are stated under each item. To have a better clarification, please visit Shipping Information page.

You may contact our retail stores via whatsapp.

The online payment methods available are Credit Card (Visa, MasterCard, ipay88, FPX, UnionPay), Boost, GrabPay, TouchnGo eWallet, ShopeePay and Maybank QRPay.

Of course. 

Hi there, yes we do have installment plans. Our installment plan is 6 months and 12 months 0% interest. For online purchase we have Maybank, CIMB Bank, HongLeong Bank and American Express.
In store purchase we accept Maybank, CIMB Bank, HSBC, Standard Chartered, UOB, American Express, Affin Bank, Alliance Bank, citiBank, AmBank Group, BSN, OCBC and RHB.

No, we only accept full payment. 

Yes, we do have BUY NOW PAY LATER payment method. For online purchase we have Atome and PayLater by Grab. In store purchase we only accept Atome. 

Yes you may purchase directly on our online store. Delivery team will contact you to confirm on a suitable delivery date.

Yes, we can store purchased items for customers upto 2 months.

Yes, you can call to change them but an advance notice of 3 working days will be needed. Please email customerservice@ruma-home.com to do so.

We have our self delivery inclusive with installation service for furniture delivery in West Malaysia purchases. For East Malaysia we deliver through a courier or sea shipment for RM300 per trip and self installation is required.

Of course. We want to ensure that our customers receive the best of our products.

The goods will normally take around 10 – 14 working days to deliver depending on stock availability. Our delivery team will contact you 1 – 3 working days prior to the actual delivery date to schedule a delivery appointment. Made to order items would usually take around 5 – 6 weeks. For pre-order items, estimation time arrival (ETA) will be written on each item. Customers can also email us at customerservice@ruma-home.com if you are still unsure of the delivery time.

Yes, our professional furniture delivery team will help you assembly your product with no extra charges. However, assembly service will not be provided for customers who self-collect the items.

You can email us at customerservice@ruma-home.com if you decide to change it from self-collect to delivered or vice-versa. Do take note that the necessary charges or refund will be needed to do this.

Yes, we do provide delivery to Singapore. Kindly visit our  Singapore Delivery Information page.

Yes, we can with a minimal fee. Please refer to our delivery page for further information.

Yes, Relocation fee is RM150 within 50km.

Yes, use coupon code SELFCOLLECT during your check-out. However, assembly service will not be provided for self-collect items. For more information refer Shipping Information page.

You can self-collect at Atria Shopping Gallery store (PJ), MesaMall store (Nilai), Paradigm Mall (JB) or Semenyih warehouse. Do take note that heavy furniture can only be self-collected at Semenyih Warehouse.  

Yes, you can only for West Malaysia customers. We have a 14-Day satisfaction guarantee.

ruma offers a 14-day satisfaction guarantee policy in terms of exchanging or cancelling your order. For more information please visit 14-DAY SATISFACTION GUARANTEE page.

No, this policy is not entitled for MADE TO ORDER / CUSTOM MADE items and Home Décor & Accessories. 

Customers are guaranteed with a returns & refunds policy. For more information please visit 14-DAY SATISFACTION GUARANTEE page. or email us at customerservice@ruma-home.com.

If you believe the product you’ve ordered is damaged, the incorrect items have been delivered, or your order hasn’t arrived within the specified time frame, please email us at customerservice@ruma-home.com.

No worries, you can contact us at 018-3514811 (Atria Store), 018-9854811 (MesaMall Store) or 018-2764811 (Paradigm Mall Store) send us an email at customerservice@ruma-home.com we would be happy to help.