• All Prices Are Inclusive Of GST.

Delivery Information

Affordable and Safe Delivery Straight To Your Home!

  • icon-truck indicates delivery by truck. This delivery method is used for larger items such as cabinets and sofas. Presently, delivery truck is available only within Kuala Lumpur, Selangor and Negeri Sembilan. To enquire about delivery outside of Kuala Lumpur, Selangor and Negeri Sembilan, please email us at [email protected] for more information.
  • icons-parcelindicates delivery by courier. This delivery method is used for smaller items such as home accessories, kitchenware and accent tables. Delivery by courier is available nationwide except Sabah and Sarawak. To enquire about courier services to Sabah and Sarawak, please email us at [email protected] for more information.

Learn More About Our Delivery Charges By Truck

STANDARD DELIVERY

icon-truck30 RM 30 per item
icon-truck50 RM 50 per item
icon-truck70 Rm 70 per item
icon-truck100 RM 100 per item
  • Delivery charges by truck will be capped at RM 250 for a single delivery.
  • Above standard charges applicable for delivery within Klang Valley and selected area of Selangor & Negeri Sembilan. Apart from the selected area within Selangor & Negeri Sembilan, there will be additional charges. Please ask our store for assistance or email us for shipping rate. 
  • Delivery by truck is available for delivery on weekdays (Mon-Fri) excluding public holiday. Delivery on Sat, Sun and public holidays can be arranged by emailing us at [email protected] after completing your online transaction. There will be a surcharge for delivery on Sat, Sun and public holiday.
  • On-site assembly of items delivered by trucks is complimentary. Worry no more about assembling your furniture from scratch and let our dedicated and professional furniture delivery team help you at no additional cost. Please note that, at present, our team is unable to undertake installation works that require permanent fixing on your home’s physical structure such as wall drilling and installation of pendant lighting.

OUTSTATION SPECIAL DELIVERY
1. Minimum products purchase of RM1000 to proceed order with ruma outstation special delivery.
2. The outstation special delivery fee fixed at RM250 per trip. On-site assembly of items delivered by trucks is complimentary.
3. The outstation special delivery area is currently open for the selected area of Penang & Ipoh (kindly fill in your postcode at the checkout page). For other areas within the state, please email us at [email protected] for inquiry.
4. Delivery date subject to ruma truck schedule. Delivery schedule will be cut off every month. The delivery date will be determined by ruma delivery team and inform customer at least 3 days in advance.
5. For customer who would like to pick the delivery date/special request, the delivery fee will be charged for a 1 ton truck per trip. Kindly email to [email protected] for the special delivery request.

Learn More About Our Delivery Charges By Courier

First 5 Kg RM 15.00
Subsequent Kg RM 2 /Kg
  • Delivery charges by courier services will be calculated based on total weight. Prices are inclusive of GST.
  • Delivery charges for courier items will be waived if bought together with items with truck delivery.

Learn More About Our Delivery Time

  • Items in stock: 10-14 working days for icon-truck items and 5-7 working days for icons-parcelitems.
  • Items that are out of stock: Please email or call us for assistance.
  • Pre-order items: 8-12 weeks.
  • For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at [email protected]

What are pre-order items?

At Ruma, we aim to offer a wider range of furnishing styles and designs for you. To achieve this, certain items may only be produced specially according to order. Such items under the pre-order programme may be customised to your preference.

Fee on last minute change of delivery time

  • Our delivery team will call to confirm your delivery date, once the date is mutually agreed, we will proceed to book a truck and arrange for delivery.
  • You can call to change the delivery date but we need an advance notice of at least 3 working days.
  • Any delivery date change that are made 2 working days before the delivery date will be subjected to a fee.
  • The fee will be as per the shipping charge made during the purchase of the order.

 

Share this