Delivery Information

Affordable and Safe Delivery Straight To Your Home!

  • icon-truck indicates delivery by truck. This delivery method is used for larger items such as cabinets and sofas. Presently, the delivery truck is available only within Peninsular Malaysia and Singapore. To enquire about delivery outside of Peninsular Malaysia and Singapore, please email us at [email protected] for more information.
  • icons-parcelindicates delivery by courier. This delivery method is used for smaller items such as home accessories, kitchenware, and accent tables.
  • Delivery to East Malaysia only can be made by courier services for both icon-truck items andicons-parcel items.

Learn More About Our Delivery Charges By Truck

Cross-Border Delivery To Singapore,  please click here.

Delivery Within Peninsular Malaysia

 

STANDARD / STANDARD+ DELIVERY

applicable to Kuala Lumpur, Putrajaya, Selangor, Negeri Sembilan

icon-truck30 RM 30 per item
icon-truck50 RM 50 per item
icon-truck70 RM 70 per item
icon-truck100 RM 100 per item
  • Standard delivery charges by truck will be capped at RM 250 for a single delivery.
  • Above standard charges apply for delivery within Klang Valley and selected area of Selangor & Negeri Sembilan. Apart from the selected area within Selangor & Negeri Sembilan, which falls under the standard+ zone, there will be additional charges of RM100 (Please fill in your postcode at the “Basket” page to calculate your delivery fee).

  • Delivery by truck is available for delivery on Monday-Saturday excluding public holiday. Delivery on Sunday and public holidays can be arranged by emailing us at [email protected] after completing your online transaction. There will be a surcharge for delivery on Sunday and public holiday.
  • Our delivery will normally take around 7-14 working days depends on stock availability. Our delivery team will contact you 3-5 working days prior to actual delivery date.
  • On-site assembly of items delivered by trucks is complimentary. Worry no more about assembling your furniture from scratch and let our dedicated and professional furniture delivery team help you at no additional cost. Please note that, at present, our team is unable to undertake installation works that require permanent fixing on your home’s physical structure such as wall drilling and installation of pendant lighting.

 

OUTSTATION DELIVERY

applicable to other states in Peninsular Malaysia.
*for East Malaysia, kindly refer to Delivery Charges by Courier.

Outstation State Promo Delivery Fee With Purchase Amount Delivery Time Frame
Zone A Perak, Penang, Melaka, Johor, Pahang FREE RM1000 & above 4-6 weeks
RM150 per trip Below RM1000
Zone B Kedah, Terengganu, Perlis, Kelantan FREE RM3000 & above 4-6 weeks
RM250 per trip Below RM3000
  • Minimum purchase amount is required to proceed with the order for outstation delivery.
  • The outstation promotional delivery fee is fixed at the above rate for a single delivery.
  • Outstation promotional delivery rate above excludes delivery to islands without linked bridge.
  • On-site assembly is complimentary.
  • For the promotional delivery rate above, delivery date is subjected to ruma truck’s schedule. We will deliver within the stated time frame above. The delivery date will be determined by ruma delivery team and we will inform customer at least 3-5 working days prior to actual delivery date.
  • Delivery time frame may extend if customer does not accept the first delivery truck schedule. Customer shall wait for the next truck schedule which may exceed the time frame provided above.
  • Any last minute delivery date/address change that is made 2 working days before the delivery date will be subjected to a fee. The fee will be as per the delivery fee of RM150 (zone A) or RM250 (zone B) regardless of the order purchase amount.
  • For customer who would like to pick the delivery date/special request, the delivery fee will be charged with a different rate as below. Below rates are for single drop only, additional charges apply for additional drops. Kindly email to [email protected] for the special delivery request.
State Special Delivery per Truck
Melaka RM450
Pahang RM800
Johor RM900
Perak RM1000
Penang RM1200
Kedah RM1300
Terengganu RM1300
Kelantan RM1300
Perlis RM1300
Langkawi RM3200

 

Learn More About Our Delivery Charges By Courier

West Malaysia

First 5 Kg RM 15.00
Subsequent Kg RM 2 /Kg
  • Delivery charges by courier services will be calculated based on total weight.
  • Delivery charges for courier items will be waived if bought together with items with truck delivery.

East Malaysia

icons-parcelitems RM 15 /kg
icon-truck items RM 300 /order
  • Delivery charges by courier services to East Malaysia will be calculated based on total weight of your order for icons-parcelitems such as home decor and accessories and it will be capped at RM 300 for a single order.
  • Delivery charges by courier services to East Malaysia will be calculated per order for icon-truck items such as furniture and large items.
  • Delivery charges foricons-parcelitems will be waived if bought together with icon-truck items.
  • Self-assembly for furniture items. No worries, all our items are easy assembly. Assembly instruction and tools are provided in the carton. Contact us if you have any questions.
  • Order will be processed and dispatched from ruma warehouse around 14 working days and subject to item(s) availability.
  • Made to order item(s) and pre-order item(s) will have a longer dispatch time.
  • Our delivery team will provide you with a courier tracking number for tracking purposes after vessel departure.
  • Expected to receive around 4-8 weeks from the purchasing date for item(s) in stock. Made to order/pre-order item(s) will have a longer expected time to receive.

 

Learn More About Our Delivery Time

  • Items in stock: 10-14 working days for icon-truck items and 5-7 working days for icons-parcelitems.
  • Items that are out of stock: Please email or call us for assistance.
  • Made to order items: 4-6 weeks
  • Pre-order items: 8-12 weeks.
  • For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at [email protected]

What are pre-order items?

At Ruma, we aim to offer a wider range of furnishing styles and designs for you. To achieve this, certain items may only be produced specially according to order. Such items under the pre-order programme may be customised to your preference.

Fee on last minute change of delivery time /delivery address

  • Our delivery team will call to confirm your delivery date/address, once the date and address is mutually agreed, we will proceed to book a truck and arrange for delivery.
  • You can call to change the delivery date/address but we need an advance notice of at least 3 working days.
  • Any delivery date/delivery time/delivery address change that is made 2 working days before the delivery date will be subjected to a fee.
  • The fee will be as per the shipping charge made during the purchase of the order.

Disposal Charges

Item Disposal charge /piece
1 Seater Sofa RM 100
2 Seater Sofa RM 100
3 Seater Sofa RM 100
L-shape /Sectional Sofa RM 150 – 200
Sofa Bed RM 100
King Bed RM 150
Queen Bed RM 150
Single/Super Single Bed RM 150
Dining Table (Glass) RM 150
Dining Table (Wood) RM 100
Dining Chair RM 30
Wardrobe RM 150
Sideboard RM 150
  • The above rate for disposal charges is for item(s) that can be dismantled only (customer must confirm that the item(s) can be dismantled).
  • In the case that customer(s) is unsure whether the item(s) can be dismantled or not, please get advice from our delivery/retail team as the disposal charges might be different or additional charges might be incurred.
  • Customer(s) MUST inform our delivery team/retail team in advance if there are item(s) for disposal.
  • Disposal can only be done during the same ruma delivery trip.
  • Disposal fee must be made to Ruma Home Sdn Bhd at least 3 days before the delivery/disposal date.
  • Disposal fee is maxed RM350 at one time/address.
  • Relocation fee is RM150 within 50km.

 

Self-Collection Information

If you wish to self-collect your order item(s) at our warehouse or retail stores, kindly apply the coupon code below and remark the self-collection location on the Check Out page during your online purchase.

Coupon Code: SELFCOLLECT
Note: This coupon code is strictly for self collect use only, to waive the shipping fee of your online purchase. Ruma will not arrange for door to door delivery if this code is applied.

Self-Collection Location:
1) Atria Shopping Gallery store, PJ.  click for details
2) MesaMall store, Nilai   click for details
3) Semenyih warehouse  click for details

Important Note:

  • Heavy furniture such as sofa, dining table, sideboard, cabinet, bed, mattress, etc, can only self-collect at our Semenyih warehouse.
  • Assembly service will not be provided for the self-collect item(s). However, the assembly instruction & hardware will be provided in the box. Please do not hesitate to contact our customer service if you have any questions.
  • Customers are advised to check the condition of the item(s) upon collection.


Self-Collection at Retail Store

Once we receive your order, our warehouse will transfer your ordered item(s) to the particular store according to your remark, by our weekly truck schedule, subject to the order cut-off day and truck space availability, on a first-come-first-served basis.
If the truck of the week is full, your ordered item(s) will be transferred to the following weekly truck.

Weekly Truck Schedule
Warehouse to Atria Shopping Gallery Store: every Thursday (order cut-off every Monday, 11.59 pm)
Warehouse to MesaMall Store: every Tuesday (order cut-off every Friday, 11.59 pm)

The store will contact customers via call/WhatsApp once the ordered item(s) has arrived at the particular store and ready for collection.
Customers may collect the order starting from 6 pm onwards of the above truck schedule day.
We will only keep the ordered item(s) up to 5 days due to space constraints in our retail storeroom.

Time Frame for Self-collection at Retail Store
Atria Shopping Gallery Store: Thursday 6 pm – Sunday 9 pm
MesaMall Store: Tuesday 6 pm – Saturday 9 pm

Kindly contact the store if you need a longer time frame.
For uncollected item(s) within the time frame, the store will transfer the item(s) back to the warehouse.
The customer needs to contact the store or customer service for further arrangements.

Customers to bring the proof of the Sales Order upon self-collection.
Customers to bring their manpower and suitable transportation that could fit in their ordered item(s).

Extra Service (subject to the store manpower and situation)
If our retail store personnel is not busy with customers, we can help to send the ordered item(s) down to the “drive-thru” location.
Customers need to inform the store earlier for such collection and call the store again 5 minutes prior to arrival.

Atria Shopping Gallery Store: South Entrance (Landmark: Spitalfields Gastrobar)
MesaMall Store: strictly self-collect at the store only.

Self-Collection at Warehouse

Once we receive your order, our warehouse delivery team will contact customers via call/WhatsApp within 3 working days to make an appointment for your self-collection date.
At least 2 working days prior to the self-collection date needed for our warehouse to prepare and ready your ordered item(s).
Made to order item(s) and pre-order item(s) will have a longer self-collection period.

Time Frame for Self-collection at Warehouse
Monday – Saturday: 2 pm – 5 pm (exclude public holiday)

Customers to bring the proof of the Sales Order upon self-collection.
Customers to bring their manpower and suitable transportation that could fit in their ordered item(s).

 

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